• Monitor system health and respond to incidents and alerts.
• Troubleshoot technical issues and elevate complex problems.
• Technical Support:
• Provide level 1 technical support to users and customers.
• Assist with system configurations and setups.
• Ticket Management:
• Handle support tickets and service requests in a timely manner.
• Document and track incident resolutions.
• System Monitoring:
• Monitor system performance and conduct routine checks.
• Identify potential issues and take preventive measures.
• Collaborate with other technical teams to resolve issues and implement solutions.
• Work closely with Operations & Maintenance Lead to streamline operations.
• Suggest improvements to processes and best practices.
• Participate in training and skill development programs.

Qualifications

• Bachelor's or Master's degree in Comput...