Key Responsibilities

• Lead and manage a team of Key Account Managers to drive performance and growth


• Develop and execute strategic account plans to maximise revenue and minimise churn


• Build and maintain strong executive-level customer relationships


• Drive cross-selling and portfolio expansion across key clients


• Lead complex negotiations, contract renewals, and commercial agreements


• Ensure profitability through pricing strategy, margin optimisation, and forecasting


• Collaborate cross-functionally with Supply Chain, Finance, Technical, and Product teams


• Champion customer success initiatives by ensuring seamless onboarding and full product/service adoption

Develop and present executive-level performance reviews and ROI reports to corporate clients
Identify early warning signs of client dissatisfaction and proactively implement churn prevention s...