Job Duties/Essential Functions

• Welcomes and communicates with members and potential members, in person, by phone, or by mail
• Answers questions, resolves problems, and explains membership and warehouse
• Reviews membership and warehouse programs to keep knowledge up to date
• Processes new membership and membership maintenance according to proper departmental procedures for
paperwork and the performance of duties
• Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary
• Collects membership fees as keyed to computer by cash, and debit/credit terminal
• Issues receipts
• Provides and arranges for prompt and courteous member service
• Answers phone, runs to the floor to check item availability, directs members to products, and service locations
• Enlists assistance for member loading and shopping
• Responds helpfully to member concerns, secures man...