Purpose of the role

The Counter Area Manager is to manage all Central Issuing and Refund Counters (CIRC) in Japan from setup, implementation to daily operations. As a key management role, this includes the management of all respective counter managers at each location and the team of frontline counter staff (fulltime, part-time and outsourced staff). This position must work with the Developer/Tenants person in charge on the merchant side to achieve shared objectives. This position must possess the dedication to customer service and customer satisfaction. As a key role for counter operations in Japan, this position requires to work closely with internal central management and ensure best practice standards and KPIs are met. The position requires strong Japanese skills and English in conversational level for communication with internal and external stakeholders.

Responsibilities