Take your logistics career to the next level with Omnitrans as a Courier Client Service Representative in Montreal. Use your skills to provide top-notch service and customer support in a hybrid environment.
Omnitrans seeks a proactive individual to manage client needs and maintain robust communication with customers. This position involves processing package information, tracking shipments, and resolving disputes efficiently. You'll play a critical role in enhancing the customer experience while contributing to the growth of our services.
Key Responsibilities:
• Identify and assess clients’ needs for satisfaction
• Provide quotes and manage communications with clients
• Coordinate with vendors for scheduled pickups
• Follow up on claims and ensure timely resolutions
• Process clerical duties, such as credit notes
Requirements:
• Completion of a College degree
• At least 3 years in logistics experience
• Bilingual proficiency in French and English
• S...