Be a key driver in customer engagement as a Customer Solutions Coordinator at CPKC. Ensure timely resolutions and improve customer satisfaction for various service inquiries.
In the role of Coordinator for Customer Solutions at CPKC, you will support customer services for our Carload, Intermodal, and E-Business sectors. Your responsibilities include addressing shipment-related inquiries and coordinating with internal teams to resolve issues swiftly. You will also play an essential role in onboarding new customers, guiding them through the CPKC systems and services.
Key Responsibilities:
• Address inquiries on shipments, service, and billing
• Supply customers with updates on shipments and disruptions
• Document all customer interactions meticulously
• Resolve day-to-day service challenges effectively
• Communicate service impacts to relevant stakeholders
Requirements:
• 2 years in customer service with logistics assets
• Excellent detail-oriented multitask...