Customer Adoption & Enablement
- Design and deliver engaging Discovery Workshops with enterprise customers (Heads of Creative, Brand, Marketing, Design and Content Operations) to uncover current creative workflows, identify pain points, and map Firefly and Creative Cloud capabilities to specific business use cases
- Lead Enablement Workshops and hands-on training sessions for creative, marketing, communications, and content teams across customer organisations, ranging from individual team sessions to large-scale Day formats
- Develop customer-specific enablement plans in collaboration with CSMs, tailored to the customer's industry, team structure, and maturity level with tools
- Guide customers from initial awareness through to confident, self-sufficient use of Firefly generative AI features including Text to Image, Generative Fill, Generative Expand, Text to Video, and Creative Production workflows
- Build and maintain a ...