Overview

As a Collection Staff, you will be responsible for contacting customers to collect outstanding payments, and maintaining accurate records of all transactions.

Duties and Responsibilities

• Provides customer service regarding collection issues, processes customer refunds, reviews account adjustments, resolves client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts: customer calls, account adjustments, small balance write-offs, customer reconciliations and processing credit memos.


• Accountable for reducing delinquency for assigned accounts.


• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.


• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.


• Communicate and follow up effectively with the sales department regarding customer ...