Responsibilities

• Account Management and Collection Efforts: Monitor and manage a portfolio of overdue accounts by contacting customers via phone, email, or written correspondence to request payment. Follow up on overdue invoices to ensure timely payment and resolve payment-related issues. Establish payment plans with customers when necessary, negotiating reasonable terms and ensuring adherence to agreed-upon payment schedules.
• Customer Communication: Communicate professionally and effectively with customers to collect payments, offering solutions for overdue invoices. Address any payment disputes or inquiries in a timely manner, working with internal teams (e.g., sales, customer service) to resolve issues and ensure customer satisfaction. Educate customers about the company’s payment terms, policies, and procedures to prevent future payment delays.
• Payment Application: Apply customer payments to appropriate accounts and invoices in the accounti...