Credit Control Assistant
Location: Central Bristol
Pay rate: £13.49 per hour
Duration: Temporary Ongoing
Hours: Monday–Friday, 8:00am–6:00pm (shift-based)
Start Date: ASAP

A dynamic and progressive organisation is seeking a Credit Control Assistant to join its Central Operations Support Hub. This role is key in managing rent arrears, improving income performance, and delivering a professional and empathetic service to residents and guarantors.
Working closely with Property Teams, Finance, and Central Operations, you will support proactive arrears management, customer engagement, and accurate data recording to aid decision-making.

Key Responsibilities

Contact residents and guarantors via phone, SMS, and email, handling inbound and outbound queries.
Manage arrears conversations with empathy, clarity, and professionalism.
Proactively chase overdue payments in line with policy and priorities.
Signpost customers to appropriate support where ne...