The role

involves collaborating with various stakeholders and ensuring timely resolution of tenant queries. Key duties include, but are not limited to:

Chasing Arrears: Proactively chase arrears on behalf of clients, utilizing appropriate methods such as direct client contact or working through Client Accountants, Surveyors, or other stakeholders involved in the recovery process

Data Management: Maintain and manage data accuracy within property databases, ensuring that all records are up-to-date and compliant with internal processes

Credit Control Reporting: Prepare and maintain monthly credit control reports, providing insights and updates on the status of outstanding payments and recovery actions

Process Improvement: Continuously assess and seek improvements in Credit Control processes. Ensure the Credit Control team adheres to internal controls and industry best practices

Resolving Tenant Queries: Address tenant queries through various chann...