Primary Details

Time Type: Full time; Worker Type: Employee.

Location: Chelmsford/Hybrid. Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

Responsibilities

• Act as a bridge between offshore processing teams and underwriters, underwriting assistants, clients, and brokers.
• Develop and maintain relationships with client/broker organizations to resolve operational issues efficiently.
• Resolve complex queries that cannot be completed by the offshore team.
• Continuously grow the capability of the offshore team through support and additional training or refreshers.
• Take full accountability for assigned accounts, ensuring timely payment of outstanding premium and allocation of cash in core systems.
• Escalate any debt or cash issues that are experiencing difficulties, internally or externally, to ensure they are cleared promptly.
• Review broker statemen...