About The Role

To minimise bad debt and maximise profit, through both proactive activity and recovery activity, ensuring prompt payment of invoices in accordance with Company Credit Management Policies, practices and procedures to achieve targets set.

Accountabilities

• Operate both a proactive and recovery approach to the ledger.
• Regularly contact customers via telephone and e‑mail in respect of overdue balances.
• Facilitation of payments in advance from high risk or “cash only” customer accounts.
• Liaise with Sales, Customer Experience and other internal stakeholders in respect of outstanding queries/requests.
• Liaise with Central File Maintenance in respect of customer account details.
• Complete and adhere to department workflow processes on customer refunds and credit limits.
• Establish and maintain relationships with customers.
• Work collaboratively with Credit Management team and...