Role Summary

Serves as the primary point of resolution for credit hold cases within the Order-to-Cash Resolution (OTC-R) organization. Responsible for assembling account exposure details, aging, and payment history; reconciling invoices and unapplied cash; and determining whether holds can be released within established credit policy guidelines. Performs targeted outreach to customers and commercial stakeholders for payment confirmation or required documentation. Requires foundational credit knowledge, sound judgment, and professional communication skills to balance revenue enablement with financial risk controls.

Key Responsibilities

Credit Hold Case Management

• Pull credit hold details and account data from ERP systems.
• Review account exposure, aging, unapplied cash, and payment history.
• Compare invoices, payments, and credit indicators to determine release eligibility.
• Release holds within delegated autho...