Receive, review, and follow up on credit or adjustment requests resulting from discrepancies in orders, deliveries, returns, pricing differences, or product quality issues.
Validate claims with the corresponding departments (production, quality, logistics, sales) to identify root causes.
Enter credit/debit notes or adjustments into the system, ensuring complete documentation and traceability.
Monitor customer accounts to verify that credits and adjustments are reflected correctly.
Support in resolving claims related to incomplete deliveries, nonconforming products, or billing errors.
Participate in follow-up meetings with key departments (sales, logistics, finance, quality) to improve processes and prevent recurring issues.
Experiencia y requisitos
Experience
1 to 2 years in similar roles within a maquiladora or industrial environment, preferabl...
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