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Crisis Hotline and Customer Service/Ticketing Operator - Contract Basis (MY)

Company

ThoughtFull World

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur

Posted

June 26, 2026

Position Overview

About ThoughtFull:

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. 

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team! 

Responsibilities:

(Professional training will be provided)

  • Provide psychological first aid (attend, de-escalate/escalate and intervene) to crisis callers from our corporate clients in English, Malay, Mandarin and Cantonese.
  • Provide accurate and up-to-date information to callers/individuals accordingly.
  • Collect accurate data about c...

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