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CRM Ccass Admin

Company

Tata Consultancy Services

Location

India, India

Posted

June 07, 2026

Position Overview

  • Strong experience developing and configuring Microsoft Dynamics 365 CRM (Customer Service / Contact Centre) solutions.


  • Proven development experience in MS Dynamics 365 CRM (PCF, plugins, web resources, JavaScript).


  • Working knowledge of Custom API design and integration best practices.


  • Hands-on experience with Power Platform (Power Apps, Power Automate, Power Platform Admin Centre).


  • Experience in Copilot Studio chatbot designing


  • Understanding of Azure services relevant to CCaaS (Azure communication Services, Event Grid).


  • Excellent problem-solving, stakeholder management, and documentation skills.

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