The CRM Coordinator is responsible for enhancing customer satisfaction, strengthening customer loyalty, and supporting customer retention initiatives through effective communication, issue resolution, customer feedback analysis, and cross-functional coordination.
This role plays a key part in improving the overall customer journey and ensuring consistent service quality across all customer touchpoints
RESPONSIBILITIES

• Monitor and evaluate customer feedback across all channels
• Handle escalated customer complaints professionally and within the agreed SLA
• Maintain accurate customer records and complaint logs
• Respond to customer inquires and requests thru multiple communication channels including hotline calls, WhatsApp and email
• Conduct consumer validation activities for new products and services before full-scale launch
• Ensure customer concerns are resolved effectively to maintain customer satisfaction
• Support initia...