Reporting into the CRM Manager or as advised by the management, this position plays a crucial role in maintaining and enhancing the relationships between the organization and its clients. The primary responsibility of the CRM Executive is to manage and optimize the company's customer database, ensure effective communication with clients, and provide exceptional customer service to enhance overall client satisfaction.

Key Accountabilities

Database Management

• Maintain accurate and up-to-date client information in the CRM system.
• Regularly update client records with interactions, transactions, and other relevant data.
• Segment and categorize clients based on various criteria for targeted marketing efforts.

Client Communication

• Respond to client inquiries, concerns, and feedback via phone, email, and other communication channels.
• Keep clients informed about property updates, promotions, and...