JOB PURPOSE

Deliver on Nissan's Global CRM Standards while keeping a master customer database through the management platforms; this CRM operation is required to ensure customer retention.

Geographical coverage

GLF6 MED

JOB CONTEXT

Nissan's objective is to be #1 in MED, maximizing business digitization. The NMEF CX Team seeks regional excellence and plans to offer a seamless digitally enabled journey to all customers, making Customer Experience the epicenter.

The NMEF CX Team is looking for a CRM & Innovation Manager to support Nissan's brand ambition and big bets regionally.

Deliver on Nissan's Global CRM Standards while keeping a master customer database through the management platforms; this CRM operation is required to ensure customer retention.

KEY ACCOUNTABILITIES

Performance indicators:

• Lead the CRM foundation launch & campaign management (Leads management, Sales, Aftersales, Even...