Key Responsibilities:

• Manage and maintain customer databases accurately.
  
• Build and maintain strong relationships with customers through regular communication.
  
• Handle customer inquiries, complaints, and feedback in a professional manner.
  
• Coordinate with sales, marketing, and support teams to ensure customer satisfaction.
  
• Track customer interactions and update CRM software with relevant information.
  
• Monitor customer engagement and identify opportunities for retention and upselling.
  
• Generate and analyze CRM reports to support business decisions.
  
• Conduct follow-ups with existing and prospective customers.
  
• Assist in planning and executing customer engagement and loyalty programs.
  
• Ensure timely resolution of customer issues and service requests.
  

Required Skills: