πŸ‡ΊπŸ‡Έ USAJobs.work

America's Job Portal

← Back to USA Jobs

CRM

Company

Nextgen Business Support Services Pvt. Ltd.

Location

kolkata, west bengal

Posted

June 26, 2026

Position Overview

Job Description

Key Responsibilities:

  • Manage and maintain customer databases accurately.
  • Build and maintain strong relationships with customers through regular communication.
  • Handle customer inquiries, complaints, and feedback in a professional manner.
  • Coordinate with sales, marketing, and support teams to ensure customer satisfaction.
  • Track customer interactions and update CRM software with relevant information.
  • Monitor customer engagement and identify opportunities for retention and upselling.
  • Generate and analyze CRM reports to support business decisions.
  • Conduct follow-ups with existing and prospective customers.
  • Assist in planning and executing customer engagement and loyalty programs.
  • Ensure timely resolution of customer issues and service requests.

Required Skills:

Ready to Apply?

Join thousands of Americans building their careers

Apply Now