What You’ll Be Doing

Working as a CRM Manager with Level Shoes, you will lead the omnichannel CRM strategy across GCC and USA markets, driving customer engagement, retention, and lifetime value through data‑driven experiences.

You will be responsible for strengthening customer journeys, retention, and overall customer experience across all touchpoints, combining strategic, commercial, analytical, and technical CRM expertise.

Working cross‑functionally with Ecommerce, Retail, Personal Shopping, Data, Marketing, and Technology teams, you will drive customer growth and long‑term business performance while maintaining Level Shoes’ luxury positioning and service standards.

This role requires strong analytical skills, commercial acumen, and the ability to turn customer data into actionable opportunities.

CRM Strategy, Customer Lifecycle & Performance

• Lead the omnichannel CRM strategy across GCC and USA markets, covering acquisit...