HOW WILL YOU MAKE AN IMPACT?

As the CRM Project Manager you will be the owner of CRM tools and solutions from a business perspective, ensuring their continuous evolution, strong market adoption, and effective usage to support client engagement and retention strategies. In this role you will be reporting to the CRM manager based in HQ.

Key Responsibilities:

• CRM Tools Product Ownership:
  • Drive the evolution of our CRM tools (e.g., Clienteling, Salesforce Service Cloud, Looker), identifying business needs and translating them into clear improvement briefs.
  • Prioritize enhancements, ensure timely delivery, and maintain high-quality user acceptance across markets.
  • Identify and integrate new tools, features, and innovations, including AI scoring, defining concrete use cases and ensuring widespread adoption.
• Market Training & Support:
  • Develop and update comprehensive training ma...