IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue


Job Description

The CRM Solutions Analyst is a hybrid role that combines business analysis, platform administration, and solution delivery. This individual serves as the critical link between business stakeholders and technology execution—owning the end-to-end lifecycle of CRM enhancements from discovery through deployment.Operating within the Enterprise Technology Program Management function, this role ensures CRM solutions are aligned to strategic objectives, scalable across the organization, and effectively adopted by the business.

Essential Functions• Partner with business stakeholders to understand workflows, pain points, and user stories• Translate business needs into functional and scalable CRM solutions• Own solution design from concept through deployment and adoption• Act as a trusted advisor—balancing business needs with platform capabilities• ...