The After-Hours Operations Specialist is responsible for providing operational support outside of standard business hours to ensure seamless cross-border execution. This role monitors and tracks active shipments, reviews documentation for northbound and southbound crossings, and proactively identifies potential service risks. The position serves as the primary after‑hours point of contact for customers, communicating shipment updates, delays, service failures, and any issues that may impact transit times. The role works closely with carriers, drivers, and internal teams to resolve exceptions, maintain shipment visibility, and support a high level of customer service throughout the transportation lifecycle.

Responsibilities

• Monitor and track active shipments.
• Review documentation for northbound and southbound crossings.
• Identify potential service risks and take proactive measures.
• Communicate shipment updates, delays, and service fai...