About the job Customer Success Operations Analyst

About Us: At International Development Resources (IDR), we believe that our greatest asset is our people. We're a diverse, passionate, and forward‑thinking team that values creativity, collaboration, and continuous learning. When you join IDR, you become part of a global network dedicated to building technology that transforms businesses and makes a real‑world impact.

The Opportunity: We're looking for a Customer Success Operations Analyst to support and scale our post‑sale customer journey. This role sits within the Customer Success organization and focuses on improving the processes, systems, and data that drive retention, expansion, and overall customer health. You will work closely with Customer Success Managers (CSMs), Sales, and RevOps to ensure our teams have the insights, tools, and workflows needed to deliver a high‑quality customer experience.

Key Responsibilities