About the Role

We are looking for a C&S (Credit and Surety) Outsourcing Expert to join our C&S Operations team in Madrid, reporting to the Global Head of C&S Operations.

In this role, you will oversee the outsourced Credit Control (Technical Accounting) activities within the Credit line of business. You will ensure that our external service provider delivers high-quality services in line with agreed SLAs, controls, and business expectations.

You will work closely with internal stakeholders, act as a key point of contact for all credit control related matters, and play an important role in strengthening processes, enhancing service delivery, and supporting continuous improvement initiatives within a globally connected organization.

The role includes close collaboration with our external service provider, particularly with the operational team based in Bucharest.

Key Responsibilities:

Lead and oversee the outsourced Technical Accoun...