This role focuses on managing service administration activities, supporting the end-to-end execution of service operations across multiple tasks. Working under close supervision, the scope is primarily local but requires coordination across functions to ensure smooth and timely execution.
The role is responsible for service order tracking, parts ordering and delivery coordination, and customer interaction, ensuring operational readiness and service commitments are met. It plays a key part in maintaining accurate records, monitoring service progress, and supporting effective communication between internal teams and customers.
In addition, the role requires basic process thinking and a continuous improvement mindset, with the ability to identify gaps, improve ways of working, and contribute to more efficient service operations.
Role and responsibilities
Service Order Management
Tr...
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