Attend to all inquiries/issues from global customers through multiple supported channels, e.g. email, LiveChat, etc.
Handle customer's complaints and conduct comprehensive investigations using various tools. Accountable for each research/investigation outcome is documented and stored in the designated location.
Liaise with both internal & external teams to handle complaints and feedback related to our products and services, e.g. website, platforms, etc.
Maintain up-to-date knowledge about the company's latest products & services as well as the industry’s trends to better support customers.
Escalate any queries or unresolved matters that are unable to complete within the agreed procedure to line manager or higher, as per the operational escalation matrix.
What you'll need
SPM or Diploma or Degree in any related field.
Minimum 1 year of experience related to customer ser...
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