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CS Team Leader/ Assistant Manager – Customer Service (Malaysia)

Company

Avnet Malaysia

Location

Subang Jaya Industrial Estate, Selangor

Posted

July 13, 2026

Position Overview

Job Title: Assistant Manager – Customer Service (Malaysia)

Location: Malaysia (Subang Office)
Reporting to: APAC Customer Service Senior Manager

Role Purpose

The Assistant Manager – Customer Service will lead the Malaysia customer service team with clear ownership of service delivery, operational discipline, and customer outcomes. The role requires a balance of execution, excellence and business alignment, with strong focus on supporting strategic accounts and enabling sustainable growth.

Key Responsibilities

1. Team Leadership & Operational Control

  • Lead and develop the team to deliver consistent, high-quality service.
  • Drive ownership of SLA performance, productivity, and resolution timelines.
  • Maintain strong oversight of daily operations and act swiftly on performance gaps.
  • Build a disciplined and accountable team culture.

    • 2. Customer Experience & Execution

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