Description
Are you passionate about motivating and developing a team of driven, customer-obsessed associates? Do you love diving into systemic delivery issues and developing solutions to challenging problems? If yes - we have the role for you!

Amazon is looking for a Customer Service Team Manager working within our Delivery Station Liaison team who will have responsibility for approximately 20 associates supporting our last-mile delivery network across Spain (AMZL). You'll act as the critical bridge between Customer Service and Delivery Station operations, ensuring real-time resolution of customer delivery escalations and driving Same-Day Delivery Success Rate (DSR) performance.

The number one priority is ensuring your associates are supported to deliver a world-class customer experience. As a DSL Team Manager, you'll set the vision and culture of your team by creating individual and team performance goals, maintaining focus on improving customer satisfaction thro...