Purpose

The CSE Solution Engineer provides technical support to the sales team to develop, sell and successfully implement KONE products and service solutions that meet customer’s needs. You are responsible in taking ownership of the order handling process in terms of defining specifications, details, dimensions, CAD, and layout drawings and estimation of installation and delivery times and costs. As well as managing any customer’s technical questions and supports the Sales and Operations teams with technical issues.

This position will conduct regular site visits within the M25.

Main Duties and Responsibilities:

Customer relationship management

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Supports the Salesperson by analysing customers’ technical needs and develops proposals outlining how KONE’s products and services can provide clear solutions to meet these needs.

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Customer contact for technical questions. May participate in planning / specification meeting...