Customer Service Representative – Chat Support

Cebu City | Onsite

Caldwell Communications



Job Overview

Caldwell Communications is currently seeking highly motivated and customer-oriented individuals for the position of Customer Service Representative – Chat Support. This is a non-voice role focused on providing excellent customer assistance through chat, email, and messaging platforms.



Key Responsibilities:

Respond promptly and professionally to customer inquiries via chat and email

Provide accurate information regarding products, services, and customer accounts

Resolve customer concerns efficiently while maintaining high service quality

Document and log customer interactions in the system accurately

Escalate complex or unresolved issues to the appropriate team or supervisor

Ensure customer satisfaction and meet established performance metrics



Work Schedule & Training

Flex...