Job Summary

CTC Case & Process Specialist responsible for managing complex reimbursement cases across the end-to-end OTC process in GSA markets, ensuring accurate coverage, documentation, and revenue collection. Acts as a key interface across Sales, Market Access, and Customer Care, driving case resolution, process improvements, and standardisation. Supports system enhancements (Salesforce/SAP), training, and KPI reporting, while analysing rejection trends to improve approval rates. Requires strong analytical, communication, and stakeholder management skills, with German fluency essential.

Job Title: CTC Case & Process Specialist GSA (m,w,d)

Responsibilities:

The CTC Case & Process Specialist is responsible for providing excellent customer support regarding cases & process management services, for the whole E2E OTC reimbursement process for GSA markets. Strong communication between Sales, Market Access, Health Insurance teams and all int...