Overview

The Customer Support Ambassador III at RealPage is responsible for providing third-level technical and functional support to customers using RealPage software solutions. This role involves troubleshooting issues, guiding users through product features, and ensuring timely resolution of inquiries while maintaining a high standard of customer satisfaction. The ideal candidate is a problem-solver with strong communication skills and a passion for helping clients navigate RealPage’s property software and platforms.

In addition to core support responsibilities, this role contributes to AI-enabled and automation-driven support operations by leveraging tools, scripts, and emerging technologies to improve efficiency, accuracy, and customer experience.

Responsibilities

PRIMARY RESPONSIBILITIES

• Handles complex issues, such as troubleshooting CRM tool configurations or resolving product integration errors via phone, email, o...