Report to Customer Support Manager and support Business Development Directors on account related issues.
Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI.
Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution.
Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence.
Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting.
Administer and execute shipping, invoicing and other related logistic coordination.
Document and mai...
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