Description
We are looking for a Customer Account Manager to join a team in Elma, New York, in a Contract position. This role will serve as a key point of contact for customer accounts, balancing strong client partnerships with careful attention to commercial performance, contract obligations, and service delivery. The position works closely with cross-functional teams to support pricing, forecasting, issue resolution, and business planning while helping leadership stay informed on account and product line results.


Responsibilities:

• Manage day-to-day customer relationships and act as a dependable contact for account-related needs and inquiries.

• Partner with business leadership and internal departments to support delivery commitments, production timelines, and effective resolution of customer issues.

• Track account activity to confirm adherence to contract terms and protect both service expectations and business performance.

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