The Customer Account Rep is an entry-level contributor that solves customer related problems of limited complexity and scope and performs a variety of administrative assignments to gain knowledge and skills related to the department. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.
Duties and Responsibilities of the Position:
- Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
- Respond promptly to customer inquiries through various channels, including phone, email, and chat.
- Work proactively to resolve customer issues and provide timely solutions.
- Coordinate communication...