JOB SUMMARY:
This position is accountable for providing quality service by handling inbound orders in a customer contact center. Performs duties that require knowledge of company policies and procedures, including pricing, contract review, product specifications and applications, quote, and order entry, returns and credit requests.
ESSENTIAL FUNCTIONS:
Performs contract review on incoming orders, including shipping terms, freight terms, and methods to ensure the accurate information is entered and products are shipped according to the customer’s request.Adhere to company and departmental policies with regards to attendance, daily schedules, and call handling expectations.May act as inside contact and liaison for Garlock Customers, Area Managers, Regional Managers, Product Line Marketing personnel, Quality Assurance, Engineering, and/or shipping to clarify questionable items on quotations and orders with assistance.