Customer Account Supervisor (English Support)

Full-time
Workplace Type: Onsite
Department: Customer Service (Colombia)
Shift Pattern: Days
Job Type: Standard

The position is full-time. The successful applicant will be required to work any four days on a 10‑hour shift, between the hours of 07:00 and 08:00 the next day (this may change if needed).

Responsibilities

• Lead and develop advisors through effective coaching and mentoring.
• Enhance the customer journey through strategic departmental development.
• Analyze customer feedback and performance metrics to identify areas for enhancement.
• Support the ongoing management of the department and collaborate with other teams to ensure seamless operations.
• Foster a positive team culture that encourages collaboration and high performance.

Qualifications

• Proven ability to work on your own initiative and maintain hig...