About the role

At Northumbrian Water we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high-quality service, whatever the query our customers have.

As a member of the billing contact centre team, you will be answering calls or chats from our customers and helping them with their bill. You’ll be resolving queries ranging from moving house to setting up a Direct Debt set up or providing advice where they missed a bill payment.

Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. We always aim to make sure that our people consider how best to serve every single customer.

As a Customer Service Advisor, you will join a friendly and collaborative team, who are passionate about customer service. Depending on...