Position Title: Customer Advocate

Work Set Up: On-Site

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are looking for a Customer Advocate to join our team. This role is responsible for supporting customers and Program Managers by handling inquiries, processing orders, and resolving issues related to inventory, billing, shipping, and website access. The Customer Advocate will serve as the primary point of contact via phone, email, chat, and written communication, ensuring accurate information, smooth order fulfillment, and excellent customer experiences.

What You’ll Do:

• Respond to inquiries and requests from customers and Program Managers regarding orders for inventory and on-demand merchandise.

• Communicate with customers via a website chat application