**Employment Type:**
Full time
**Shift:**
Day Shift

**Description:**

Under the direction of the Customer Experience Regional Director, is recipient of customer and family complaints, coordinates investigation and aids in resolution through closure. Serves as a consulting resource to leaders, physicians, and colleagues on matters related to the MercyOne experience. Supplies data summaries regarding the customer experience and provides areas of opportunity for improvements. Ensures that MercyOne is in compliance with grievance rules and regulations. Works in collaboration with Central Division Customer Experience Specialist as assigned.

+ Services as the Customer Advocate for the MercyOne Regional Health Ministry
+ Possesses knowledge of medical procedures and practices relating to patient care and hospital services
+ Receives customer and family complaints, coordinates the investigation, and facilitates problem solving
+ Creates, communic...