About the opportunity

At Travel Money Group, we’ve been helping Australians and New Zealanders get more from their travel money for nearly 20 years. With 110+ stores across both countries and millions of customers served, we’re one of Australia’s most trusted names in foreign exchange and prepaid travel cards.

As we invest in the future of our customer experience, we’re looking for a Customer & Consultant Service Manager to lead our customer support function and play a key role in our digital transformation journey.

You’ll lead a small, close-knit support team handling customer enquiries and live chat for our frontline consultants. You’ll also act as the internal owner of key digital transformation initiatives that will reshape how customers interact with us from design and scoping through to delivery, launch, and ongoing optimisation.

What you will do

Team leadership & performan...