Customer Appointment Agent required to join our established client on a temp to perm basis asap. Hourly rate is £12.71, yearly salary of £26,436. Candidates who prefer a micro-managed environment will not be right for this role. The position is ideal for an individual who is not afraid to ask questions, works to their own initiative, and is confident to get stuck in. Hours of work will be Monday - Friday, 8.00am - 5.00pm.

Duties:

Contact customers to arrange appointments across Essex and Suffolk
Manage inbound and outbound customer calls, providing a professional and friendly service
Operate and manage our customer appointment booking system
Provide customers with clear information before and after their appointments
Coordinate appointments and access visits with planning and operational team
Resolve customer queries, access issues and appointment changes efficiently
Handle customer concerns and escalations with empathy and professionalism
Maintain ac...