About the role

At People First Bank, we know that life can take unexpected turns and that unplanned events can happen, and this can lead to our members struggling to meet their loan or credit card commitments. As a Customer Assist Officer, you will support and proactively work with our customers to come up with a suitable solution to bring their account back up to date.

This role is crucial in supporting our vulnerable customers in the moments that matter, working to achieve the best outcome for both the customer and business.

To learn more about how our team supports financial difficulty, please click here.

Your responsibilities will include: