About You – Experience, Education, Skills, and Accomplishments
1 years of experience in Customer Service, Technical Support, or a related role, Fresh graduates with excellent command of written or spoken English with a technology background are welcome to applyBasic understanding of Artificial Intelligence (AI), Machine Learning, and data‑driven insights in customer‑facing applicationsBasic understanding of Artificial Intelligence (AI), Machine Learning, and data‑driven insights in customer‑facing applicationsReliable, collaborative team player with a customer‑focused mindset and willingness to learn new tools and products.It Would Be Great If You Also Had…
Knowledge of publishing industry and/or library systemsKnowledge of writing a research paper and/or referencing toolsExperience with remote desktop applications and help desk software.Familiarity with networking s...