General Overview:

The Customer Care Advisor/Planner is responsible for the effective scheduling and administration of works within the Regeneration Services team. This role is critical in ensuring that the workflow of engineers is optimised, client deadlines are met, and that all scheduling activities align with the company’s quality standards. The Customer Care Advisor/Planner plays a key role in managing variations, coordinating follow-up appointments with Tenants, Client and operatives, and maintaining high administrative accuracy to enhance operational efficiency and client satisfaction.

Key Accountabilities:

• Scheduling and Workflow Management: Efficiently schedule appointments using the relevant planning / response system, ensuring that all tasks are allocated and completed within client timescales.

• Client and KPI Management: Work closely with clients to meet their specific requirement...