Position Summary

The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, and other customer inquiries, ensuring a seamless customer experience through expertise, ownership, accountability, and responsiveness. An Advocate II resolves issues with limited authority and provides solutions within the Customer Care department guidelines. The CCA is proficient in MCS eBusiness tools and utilizes them to handle transactions and provide customer solutions regarding product or order information, with expanded product knowledge and experience in complex processes and systems. The mission is to provide a seamless and effortless customer experience, demonstrate product and system expertise, ownership, accountability, cross‑departmental collaboration, and responsiveness, and create customer loyalty and growth.

Major Responsibilities

• Dedication to 80-20 overserve strategies and continuous improvement