Customer Care Analyst

Job Function: Customer Management

Job Sub Function: Non-Technical Customer Service

Job Category: Business Enablement/Support

Location: Bogotá, Distrito Capital, Colombia

Purpose: The Customer Care Analyst is responsible for executing daily customer support and service coordination activities within the Technical Service area. This role acts as a key interface between customers, service engineers, and internal teams, ensuring efficient service execution, proper documentation, regulatory compliance, and high levels of customer satisfaction.

Responsibilities

• Execute daily Customer Care activities, including answering customer calls, registering service requests, and coordinating with the technical and field service teams.
• Control and manage the Service Engineers’ service schedule, ensuring efficient resource allocation and service coverage.
• Monitor and ma...